Legal · TERMS

Terms of Service

Terms of service

Last updated: 3 September 2026

In short: ScoreReady is an IELTS Speaking practice tool. Teachers subscribe; students record audio that we transcribe and grade. AI feedback is a study aid, not an official IELTS score. Be respectful, don't record people without consent, and pay for the credits you use.

These terms govern your use of ScoreReady, an IELTS Speaking practice platform operated from the United Kingdom. By creating an account or using any part of ScoreReady, you accept these terms in full.

1. The service

Summary: a web app for English teachers to set IELTS Speaking exercises and have students record answers, with optional AI feedback.

ScoreReady focuses on the IELTS Speaking module: cue cards, Part 1/2/3 question sets, and conversation-style prompts. Teachers create exercises, share access links, and review student submissions. Students record audio responses through the browser, which we transcribe and (on Pro+AI plans) grade with an AI model. We are not affiliated with the British Council, IDP, or Cambridge — they own and administer the official IELTS test.

2. Eligibility and accounts

  • You must be at least 18 years old to create a teacher account.
  • Students under 18 may use the service only when a teacher has obtained appropriate parental or guardian consent.
  • You agree to provide accurate information and to keep your sign-in credentials secure.
  • You are responsible for all activity under your account.

3. Subscription plans

Summary: Free for getting started, Pro to record audio, Pro+AI to add automatic grading. Prices are in GBP and billed monthly via Stripe.

  • Free — up to 3 exercises, share via link or QR code, live classroom presenting, session tracking. No audio recording or AI feedback.
  • Pro — £10/month. Unlimited exercises, audio recording for students, teacher review queue, recording downloads.
  • Pro+AI — £20/month. Everything in Pro, plus AI-powered speech feedback (fluency, grammar, vocabulary, coherence) and 100 AI feedback attempts per month.

Prices shown are the current defaults; the live pricing page always reflects what you will be charged. We may change prices for new subscriptions; existing subscribers will get at least 30 days' notice of any price increase that affects their plan.

Free trials. We may grant a free Pro+AI trial on request, currently 7 days with 30 AI feedback credits. No payment card is taken and the trial ends automatically; nothing needs cancelling. If you subscribe to a paid plan while a trial is running, the trial ends as soon as your payment is confirmed: billing starts on that day, and any unused trial days are not carried over, extended, or credited against your first invoice. Unused trial credits are replaced by your plan's monthly allowance. The checkout screen reminds you of this before you pay.

4. Credits and top-ups

Summary: AI feedback credits and audio credits are separate. AI top-up credits can only be spent while Pro+AI is active. Once a credit is consumed, it isn't refundable.

  • AI feedback credits are used when a recording is sent for AI grading — one credit per recording. Pro+AI plans include 100 per month. Top-up packs are available to Pro+AI subscribers and are valid for 90 days from purchase.
  • AI top-up credits can only be spent while a Pro+AI plan or trial is active. They do not unlock AI feedback on the Free or Pro plans. If your Pro+AI plan or trial lapses, any unused top-up credits are kept until their 90-day expiry and become usable again as soon as you are back on Pro+AI.
  • Audio credits pay for generating spoken audio for questions you write yourself. Questions drawn from the ScoreReady question bank are always free. Every account starts with 50 audio credits. Audio top-up packs are available on Pro and Pro+AI plans and do not expire.
  • Credits are consumed when AI feedback is generated (AI) or when audio is generated for a custom question (audio). Consumed credits are non-refundable, including if recordings are subsequently deleted, exercises are removed, or accounts are closed.
  • Monthly plan credits do not roll over between billing periods.

5. Payments and refunds

Summary: Stripe handles every payment. Unconsumed credits or unused subscription time can be refunded at our discretion within 14 days.

  • All payments — subscription fees and credit top-ups — are processed by Stripe. We never see or store your card details.
  • Subscription fees are billed monthly in advance. You can cancel any time and access continues until the end of the current billing period.
  • You may request a refund within 14 days of purchase for unconsumed credits or unused subscription time. Refunds are at our discretion and processed via the original payment method through Stripe.
  • We do not refund consumed AI feedback or audio credits.
  • Failed payments may result in subscription downgrade or feature suspension after a short grace period.

6. Acceptable use

You agree not to:

  • Use ScoreReady for unlawful purposes.
  • Record or upload any audio of a third party without their informed consent. If you are a teacher, you must ensure students understand that their recordings are processed by external AI services.
  • Record sensitive personal information (medical, financial, ID numbers) — recordings are processed by third-party AI services and should contain only IELTS-style speaking practice.
  • Upload content that is offensive, abusive, defamatory, or that infringes intellectual property rights.
  • Attempt to gain unauthorised access to the platform, other users' data, or our infrastructure.
  • Use automated tools to scrape, mirror, or extract data from the platform.
  • Resell or sublicense the service to third parties without our written permission.

We may suspend or terminate accounts that breach this section.

7. AI-generated feedback — what it is and isn't

Summary: AI feedback is a study aid. It is not an official IELTS score and may be wrong.

  • All scores, band estimates, and written feedback produced by ScoreReady are generated by AI.
  • They are intended as a learning aid only and are not a substitute for assessment by a qualified IELTS examiner.
  • They do not represent official IELTS scoring or any form of certification.
  • They may contain errors, omissions, or inconsistencies.

8. Service availability

Summary: best-effort uptime. No formal SLA, especially on the Free tier.

We aim to keep ScoreReady online and working, but we provide the service "as is" and on a best-effort basis. There is no service-level agreement on the Free tier. For Pro and Pro+AI subscribers we will let you know about extended planned maintenance via email when we can. Some features depend on third-party services (transcription, grading, payment) which may have their own outages outside our control.

9. Intellectual property

  • Your content: teachers retain ownership of the exercises and material they create. Students retain ownership of their recordings. By submitting content you grant us a non-exclusive licence to host, transcribe, grade, and display it as part of running the service.
  • Our platform: the ScoreReady code, design, branding, and AI prompts are our intellectual property.
  • Feedback to us: if you send us suggestions or ideas, we may use them to improve the service without further obligation.

10. Data and privacy

Use of ScoreReady is also governed by our Privacy policy and Cookies policy.

11. Termination

  • You may close your account at any time via support.
  • We may suspend or terminate accounts that breach these terms or that pose a risk to the service.
  • On termination, your data is deleted in line with our Privacy policy. Consumed credits and unused subscription time are not refunded except as set out in section 5.

12. Liability

To the fullest extent permitted by law:

  • ScoreReady is provided "as is" with no implied warranties.
  • We are not liable for indirect, incidental, or consequential losses arising from your use of the service, including missed exam preparation outcomes or lost recordings.
  • Our total liability for any claim is capped at the amount you paid us in the 12 months immediately before the event giving rise to the claim.
  • Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

13. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to registered users by email at least 14 days before they take effect. The "Last updated" date at the top reflects the latest revision.

14. Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For questions about these terms, please use our support route.

Last updated · 12 September 2026